Refund policy
Zee Marts – Refund & Return Policy
At Zee Marts, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
- You have 7 days from the date of delivery to request a return.
- Items must be unused, in their original packaging, and in the same condition you received them.
- To initiate a return, contact us at zeemart768@gmail.com or call 03047757928.
Non-Returnable Items
- Items that have been used, damaged by the customer, or are missing original packaging.
- Personal care and hygiene products (for health and safety reasons).
- Items purchased on sale or with a discount code.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days via the original payment method or bank transfer (for Cash on Delivery orders).
- Shipping charges are non-refundable.
Exchanges
- If you received a defective or damaged item, we will exchange it at no extra cost. Please contact us within 48 hours of delivery with photos of the damage.
Contact 📧 zeemart768@gmail.com | 📞 03047757928